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Software That Helps Property Managers Manage Properties & Daily Operations

Patrick
January 8, 2024
8:01 pm

The rise of property management software is driven by its ability to streamline property operations. By automating tasks, improving communication, and simplifying financial management, software empowers property managers and landlords to operate more efficiently, delivering a superior tenant experience. With centralised data and real-time access to critical information, it reduces human errors and ensures long-term success in the dynamic property industry.

The term ‘property management software’ generally refers to software designed to encompass essential features like tenant management, rental listing, lease tracking, accounting, and maintenance automation. However, for Property Managers to truly optimise all facets of their business, they require a comprehensive suite of additional software tools. These may include advanced analytics software to gain valuable insights from data, automation software to streamline repetitive tasks, and human resources management software to efficiently handle workforce-related matters. By leveraging a diverse range of software solutions tailored to their specific needs, Property Managers can unlock unparalleled efficiency, productivity, and profitability within their operations.

In this article, we will delve into the host of all software currently available. By understanding how software can streamline operations, enhance tenant satisfaction, and facilitate data-driven decision-making, property managers and landlords will gain valuable insights into the potential of these innovative solutions to revolutionise their businesses. Furthermore, we will also provide guidance on selecting the right software that aligns with specific needs, ensuring a successful integration that can drive growth and profitability in the ever-evolving real estate landscape.

Property Management Software vs. Software For Property Managers

These two terms may sound identical, but as previously mentioned, property management businesses require more than just software to handle their properties and tenants. There are:

Property Management Software

Property Management Software is a comprehensive software solution designed to facilitate the management of properties and portfolios. It is geared towards property owners, property management companies, and property professionals who handle multiple properties and need a centralised platform to streamline various tasks. This type of software typically includes features such as tenant management, rental listings, lease tracking, accounting, maintenance automation, and other functionalities related to property operations. Some of the key functionalities and features are:

Tenant management
Rental listing and marketing
Lease and contract management
Accounting and financial tracking
Maintenance and work order management

Software For Property Managers

On the other hand, ‘Software for Property Managers’ refers to a more specialised set of tools aimed explicitly at assisting individual property managers in their day-to-day tasks and responsibilities. This software is often tailored to address the specific needs and challenges faced by property managers, who might oversee a limited number of properties or work as part of a property management team. Software for Property Managers may include applications for task management, communication, scheduling, reporting, and other tools that help individual property managers effectively handle their assigned properties and responsibilities. Some of the key functional categories are:

Communication and Collaboration Tools
Project Management Software
Customer Relationship Management (CRM) Software
Financial Management Software
Human Resources Management Software (HRMS
Analytics and Reporting Tools
Document and File Management Software
Time Tracking and Employee Monitoring Software
Task and Workflow Automation Software
Learning Management System (LMS)

Top Property Management Software Solutions in 2024

We’ve leveraged various resources to compile data on the top property management software options. By examining reputable software review platforms and analysing user feedback, we’ve assembled the following information to guide you in making an informed decision. Some of the cons listed by users may have now been resolved by the company.

1. AppFolio

Overview:

AppFolio is a comprehensive property management software that streamlines and automates real estate management. It’s designed to unlock the potential of property managers, allowing them to focus on the most crucial aspects of their business.

Key Features:

Next-Level Productivity: Centralises data in one platform, utilising automation and AI to enhance productivity.
Unrivaled User Experience: Offers an intuitive and easy-to-use design, accessible across various devices.
Seamless Integrations: Provides best-in-class integrations and services, tailored to match business operations.
Future-Focused Partnership: Continuous innovation in technology for futuristic solutions.
Scalability: Supports scaling of business with a centralised system for the entire property portfolio.
Fast Setup and Onboarding: Assists with secure data migration and offers rich training resources for quick adaptation.
ROI Maximisation: Offers expert coaching to fully leverage the software’s capabilities.
Comprehensive Support: Provides centralised support with a committed team.

Pricing:

Core Plan: $1.40 per unit/per month, with a $280 minimum monthly spend and a 50 unit minimum, focused on fundamental property management features.
Plus Plan: $3.00 per unit/per month, with a $900 monthly minimum, tailored for growing businesses with complex portfolios, offering advanced features like affordable housing capabilities and enhanced support.
Max Plan: $5.00 per unit/per month, with a $7,500 monthly minimum, aimed at large operators seeking customisation, data insights, and revenue growth. It includes features like leasing CRM and dedicated customer success management.

Pros:

All-in-One Application: A single app for communication, payments, reporting, marketing, and tenant screening.
Automation: Streamlines complex aspects of property ownership, enhancing efficiency.

Cons:

Cost: Considered expensive compared to some alternatives.
Minimum Unit Requirement: Requires a minimum of 500 units to access the Pro functionality.

2. Entrata

Overview:

Entrata offers a comprehensive property management solution that integrates various aspects of real estate management into a single, easy-to-use dashboard. This all-in-one platform is designed to streamline performance, reporting, and processes, enhancing the overall efficiency of property management operations.

Key features:

Automated Performance: Streamlines various processes to improve efficiency in resident relations, property operation, and work order management.
Resident and Community Engagement: Products like ResidentPay, Access Control, and ResidentPortal foster a community of residents who can easily pay rent online, access community amenities, and engage with the community.
Operational Flexibility: Provides tools for flexible property configuration, clear communication, and efficient management of on-site activities.
Comprehensive Dashboard: Entrata features an easy-to-use dashboard that integrates all critical aspects of property management, including accounting, purchasing, facilities, and leasing data.
Smart Automation: The software streamlines various processes, enhancing performance and reporting efficiency. It improves resident relations and operational flexibility and allows for faster closure of work orders.
Versatile Products: Entrata offers various products like ResidentPay, Access Control, and ResidentPortal, which facilitate online payments and maintenance requests, and enhance community engagement.
Operational Efficiency: The platform is designed to save time and manage properties flexibly, catering to the needs of various operators.

Pricing:

Transparency Issues: Not available
Free Plan/Trial: Not available

Pros:

Comprehensive Accounting Tools: Automated invoice processing, financial reporting, and flexible ledger capabilities.
Enhanced Tenant Interaction: Capabilities for online rent payments, late fees automation, and easy document storage and exportation.
Marketing and Leasing Features: Listing syndication across websites and networks, tracking leads, and setting up self-guided showings.
Tenant and Vendor Management: A tenant portal for rent payment and work orders, and a vendor access tool for efficient organisation and processing.
Additional Services: Automatic lease generation, custom lease design tools, utility billing, tenant screening, renter’s insurance, revenue management, and e-signatures.

Cons:

Pricing Clarity: Lack of clear pricing information on the website.
Lack of Free Options: Absence of a free plan or trial limits accessibility for new users.
Limited Analytics: The software reportedly lacks advanced business performance analytics.

3. Avail

Overview:

Avail simplifies the management of rental properties, offering capabilities for advertising properties, screening tenants, collecting rent online, and tracking income and expenses.

Key features:

One-click Rental Listings: Easily post rental listings across multiple sites to attract a wide pool of renters.
Online Rental Applications: Streamline the process of requesting, reviewing, and comparing rental applications.
Tenant Background Checks: Perform comprehensive checks including credit, background, and eviction history.
Rental Lease Agreements: Access state-specific, lawyer-reviewed lease agreement templates for online signing.
Online Rent Collection: Facilitate easy rent collection and track rental income with options like FastPay for quicker payments.
Property Accounting: Manage rental income and expenses using the platform’s rental accounting software.
Maintenance Request Management: Allow tenants to submit maintenance requests easily and track related costs.
Online Tenant Portal: Provide tenants with 24-hour access to pay rent, submit maintenance requests, and more.
Landlord-Tenant Communication: In-app messaging for communicating with tenants about payments, maintenance, and lease renewals.
Educational Resources: Offers a set of tools, resources, and education for landlords.

Pricing:

Free Plan: $0 per unit, with features like syndicated listings, background screening, state-specific leases, online rent collection, and more.
Unlimited Plus Plan: $7 per unit per month, includes all features in the Free Plan plus FastPay rent payments, waived ACH fees, customisable applications and leases, and property website creation.
Tenant Fees: Application and payment fees may apply, with tenants covering the cost of screening reports and bank transfer fees on certain plans.

Pros:

Comprehensive Free Package: Includes credit and criminal tenant screening, online payments, and maintenance tracking.
Unlimited Units on Free Plan: Allows landlords to register an unlimited number of units.
Extensive Online Tools: Offers features like e-signatures, online payments, applications, and tenant messaging.
Property Accounting Service: Includes financial reporting and rental performance analytics.
Referral Credits: Landlords can earn credits for referring other landlords to the platform.
Additional Tools: Customisable rental applications, state-specific leases, automated reference checks, and live chat support.

Cons:

Lacks Advanced Solutions: Does not offer renter’s insurance or virtual showing tools.
Tenant Transfer Fees: Additional fees for bank transfers under certain plans.
Limited Tenant Screening: The screening service does not include previous address history and terrorist alerts.

4. Yardi breeze

Overview:

Yardi Breeze is designed to manage a diverse portfolio, including residential, commercial, affordable, self-storage, HOA/condo, and manufactured housing properties. It offers a refreshingly simple platform for marketing and managing these properties, featuring Yardi’s trusted built-in accounting system to accurately track revenue and expenses. As a cloud-based solution, it provides the flexibility to work from anywhere and includes strong support services.

Key Features:

Marketing & Leasing: Streamlines listing and leasing processes, offers online lease completion with e-signatures, property marketing with professional websites, and effective communication with prospects and tenants.
Rent Collection: Provides options for tenants to view account balances and pay rent online, supports ACH and credit card payments, and automates rent and fee posting.
Maintenance: Efficiently tracks maintenance requests, enables capturing photos and videos, and consolidates progress notes and related documents.
Setup & Support: Quick setup with live chat support and self-paced learning resources like on-screen tours and tutorials.
Accounting: Offers comprehensive accounting functions including payables, receivables, general ledger, batch receipt processing, and financial statements.
Owner Tools: Customisable reports, secure access for owners to reports and documents, and easy generation of owner statements.
CAM Recovery: Simplifies CAM expense reconciliation and recovery with custom expense pools, flexible CAM schedules, and tenant recovery letters.

Pricing:

Pricing Plans: Yardi Breeze offers two pricing plans. The standard Breeze plan starts at $1 per unit per month, and the Breeze Premier plan starts at $2 per unit per month. These plans cater to different property types with varying features and benefits.
Detailed Costs: For residential properties, pricing is $1/unit/month with a minimum monthly cost of $100. For commercial properties, the cost is $2/unit/month with a minimum monthly cost of $200. Optional modules, including resident screening and corporate websites, are available at additional costs.

Pros:

User-Friendly Interface: Yardi Breeze is praised for its powerful features and easy-to-use interface, making it convenient to manage property information.
Comprehensive Features: The platform offers ease of use and understanding, robust reporting capabilities, excellent customer service, online help, and chat support.
Competitive Pricing: Compared to similar software, Yardi Breeze is priced competitively, offering good value for money.

Cons:

Inconsistent Customer Support: Users have reported that the approach to maneuvering the software varies among service representatives, leading to confusion.
Complexity: Some users find the software complex and complicated, making it difficult to fully understand and utilise all its features.
Performance Issues: There are instances where the app may be slow to load or navigate, particularly on older devices or with weak internet connections.

5. Rent manager

Overview:

Rent Manager is a comprehensive property management software designed to cater to a wide range of property types, including affordable housing, student housing, commercial properties, and self-storage rentals. It’s developed by London Computer Systems and offers a plethora of customisation tools, making it adaptable to various business models.

Key Features:

Integrated Accounting System: It includes a complete accounting program capable of automating repetitive tasks like accounts payable and receivable. The system supports online payments, allowing users to track and process tenant payments, owner contributions and distributions, and vendor bills all in one place.
Maintenance Management: This feature allows for the management of maintenance requests and tracking their status. Tenants or property owners can submit requests through the software, which are then handled by a Rent Manager team.
Premium Customer Support / Training: Rent Manager offers comprehensive training resources and dedicated support. However, some users have noted that the software can be clunky and prone to freezing, which might necessitate frequent use of their support services.
Marketing and Leasing: The software includes tools for tenant screening, conducting background checks, and a facility to create custom websites for listing vacant properties.

Pricing:

Rent Manager Basic: $1.00 per unit/month with a minimum of $200.
Rent Manager Plus: $1.50 per unit/month with a minimum of $300.
Rent Manager Premium: $2.25 per unit/month with a minimum of $450. Each plan offers different levels of features, with the basic plan offering the least and the premium offering the most.

Pros:

The software is highly customisable and addresses many different daily tasks in one place.
It is user-friendly and intuitive, easing the onboarding of new employees.
The accounting features are comprehensive and suitable for businesses with mixed portfolios.
Continuous improvements and updates are made based on customer feedback.

Cons:

Some users have reported that the software can be slow, particularly when updates and ‘fixes’ are being implemented.
There may be limited integration with various online posting services.
Finding specific features, especially permissions, can sometimes be challenging.
Inexperienced tech support can lead to frustration when issues are not handled efficiently.

6. Propertyware

Overview:

Propertyware is a comprehensive property management software solution from RealPage, designed particularly for single-family property management companies. It’s recognised for its customisable features and has been a significant player in the property management platform space for almost 20 years. The software is known for its portfolio-level accounting and reporting, and the ability to support multi-regional expansion and growth.

Key Features:

Accounting: Offers extensive accounting capabilities, including accounts receivable (AR), accounts payable (AP), bank reconciliations, ACH payments, and bank reporting.
Payments: Provides tenants with various payment options, such as online and cash payments, reducing the risks associated with late or missed rent.
Marketing & Websites: Includes a complete marketing solution to control listings, prospects, and tenant applicants.
Maintenance: Manages the entire maintenance process, including move-ins and move-outs, with tools for coordinators and vendors.
Tenant Screening: Streamlines the tenant application process, mitigating risk and identifying high-quality tenants.
Portals: Offers 24/7 account access for both tenants and owners with real-time visibility.
Contact Center: Provides professional live agents to act as an extension of the leasing, management, and maintenance office.

Pricing:

Starts at $250 per month, with the starting price for
Additional services at $1.00 per month.
For specific pricing quotes, potential customers need to contact Propertyware directly.

Pros:

High customisability and the availability of an open API in the top-tier package.
Strong customer support and the ability to adapt the software to specific business needs.
Effective integration with other technologies essential for property managers.
Comprehensive reporting capabilities and integration with DocuSign, which saves time.

Cons:

Users may find it challenging to keep up with new features and changes in the software.
Some users have expressed dissatisfaction with the level of technical support.
The software’s interface and layout can be confusing and poorly organised.
Difficulties in transferring property/owner information smoothly.
Reports may be complex and lack clear explanations, with restrictions on making changes.

The discussion covered a range of property management software tools, each offering unique features and capabilities to streamline property management tasks. These tools enable property managers to efficiently manage leases, handle maintenance requests, track financial transactions, and more. In the next section, we will delve into Software for Property Managers, beginning with Communication and Collaboration Tools, helping property managers enhance their ability to communicate effectively and collaborate seamlessly across various aspects of property management.

Software for Property Managers

Top Software For Property Managers 2024

1. Communication and Collaboration Tools

A. Microsoft Teams

Overview:

Microsoft Teams is cloud-based team collaboration software that’s part of the Microsoft 365/ Office 365 suite. It launched in 2017, in time to meet increasing demands for hybrid and flexible working. The software enables local and remote workers to collaborate on content in real time and near-real time across different devices. Core capabilities include business messaging, calling, video meetings, and file sharing. Teams is marketed to businesses of all sizes.

Key Features:

Collaboration via Teams and Channels
Tabs for navigating Posts, Files and Wiki (drafts & editing)
Video, conference, and audio calling
Meetings and Webinars
Chat and messaging
Task management
Automation of repetitive tasks with “helpful bots”
Complete file backup
Integrated 3^rd party apps

Pros:

Seamless integration with Microsoft Office Suite applications
No additional cost for Microsoft 365 users
Entire suite: no switching between apps
Browse and edit shared files in real-time
Automation of tasks
Integration with 3^rd party tools
Record calls and get transcripts

Cons:

Surplus features/tools for basic requirements
Tools duplicating each other/ overlapping functions
No feature to search all conversations at once

B. Google Workspace

Overview:

Google Workspace, formerly known as G Suite, was first launched in 2006, but has expanded and been rebranded since then. It is a collection of cloud-based productivity and collaboration tools developed by Google. It comprises of a suite of applications to help individuals and teams work more efficiently and collaboratively. Tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites and more are included, making Google Workspace a comprehensive solution for both individuals and companies.

Key features:

Integrated email and calendar, synced to online meeting platform
Collaborative documents, spreadsheets and presentations
Customisable forms and surveys
Video-conferencing, meeting and Webinar platform
Tool for creating internal websites, intranets and project sites
Instant messaging platform to chat and file-share in real-time

Pros:

Entire suite: no switching between apps
Browse and edit shared files in real-time
Ease of use: stripped-down, functional versions of Microsoft tools
Customisation of forms

Cons

Internet-dependent as cloud-based
Some issues with compatibility with Microsoft
Google Docs/ Sheets/ Slides not as advanced as Microsoft counterparts

C. Slack

Overview:

Slack is a widely used team communication platform designed to streamline communication and improve productivity in workplaces. It allows teams to communicate and collaborate in real-time, reducing the reliance on email and fostering a more dynamic exchange of ideas and information. Slack is known for its user-friendly interface, flexibility, and extensibility through numerous integrations, making it a powerful tool for team communication and collaboration. It has gained popularity due to its emphasis on real-time messaging, easy file sharing, and the ability to integrate with a wide range of tools and services.

Key features:

Messaging through Channels – topics, projects or teams
Easy sharing of files in conversations
Integration with 3^rd party apps and services
Voice and video calling
Robust search and archive functions
Customisation options
Automation of repetitive task
Collaboration with different organisation enabled

Pros:

Multiple built-in communication options
User-friendly interface
Customisation
Advanced search fundtions
Free plan available
2500+ integrations enabled

Cons:

Commuication focused – not entire suite
Real-time collaboration on docs limited
File storage limitation
Priced plans can be expensive

2. Project Management Software

A. Asana

Overview:

Asana is a cloud-based, task and project management system, launched in 2012, that combines scheduling, collaboration, documentation, and reporting tools in a single secure platform. It enables teams to plan, co-ordinate, monitor and streamline projects in the workplace. Known for both its versatility and user-friendly interface, it is popular across a wide-range of businesses – technology, sales and marketing, design, and customer services among others.

Key features:

Budgeting feature
Variety of project views
Built-in communication/ collaboration features
Workflow automation
Gantt charts
Software integrations
Permissions controls and secure access

Pros:

Free version includes most features
Customisation options
Automation of repetitive tasks
Dynamic reporting
Easy integration with over 100 other workplace apps

Cons:

Training often required for new users
Not suited to simpler, small-scale projects
Limited exporting function

B. Trello

Overview:

Trello is a widely used project management tool. Released in 2011, it utilises a visual and intuitive system of boards, lists, and cards to help individuals and teams manage tasks and projects. Marketed as “simple, flexible and powerful”, as well as tracking and managing projects, it also facilitates team meetings and brainstorming sessions and hosts a resource hub. The software is suited to both large and small scale projects with features that can also be used to aid personal planning and organisation.

Key features:

Simple organisation via boards, lists and cards
Labels and tags further categorise cards
Collaboration via card comments, attachments and mentions
Drag-and-drop interface
“Power-ups” extend functionality – eg. automation, voting feature

Pros:

Intuitive and user-friendly
Enables a flexible approach
Highly accessible, visual layout
Suitable for large and small projects
Features adaptable for personal use

Cons:

Fewer advanced features for complex projects
Limited reporting features
Limited exporting function
Relies on third party integrations

C. Jira

Overview:

Jira is popular project management software, which came onto the market in 2002, initially targeted only at software developers. It has since been adopted by non-IT organisations, with various other industries utilising it for project and task tracking. It’s specifically designed to facilitate Agile methodologies – a project management framework that breaks projects down into several dynamic phases – and has powerful features for issue tracking, project management, and bug tracking.

Key features:

Agile tools – sprint planning, backlogs and burndown charts
Issue tracking
Customisation of workflows, fields and screens
Integration capabilities
Reporting and analytics

Pros:

Advanced functionality for software development
Tailored to Agile methodology
High level of customisation
Detailed reporting functions

Cons:

Complex features requiring training
Highly specialised towards software development
More technical focus than collaboration

3. Customer Relationship Management (CRM) Software

A. Salesforce

Overview:

Salesforce is an industry-leading cloud-based CRM platform that provides businesses with a range of tools and functionalities to manage interactions and relationships with customers. It’s a highly scalable and customisable solution that caters to businesses of all sizes, from small startups to large enterprises. The platform is known for its user-friendly interface, continuous updates, and extensive community support. As a pioneer in cloud-based CRM, Salesforce has a robust ecosystem of apps, integrations, and a strong developer community, making it a powerful and popular choice in the CRM space.

Key Features:

Central database for customer information
Sales and lead management
Marketing tools inc. customer interactions
Analytics and reporting features
Automation capabilities for workflow and marketing
Mobile app access
AI and predictive analysis function

Pros:

Contact, opportunity and quote management
Extensive customisation options
Advanced reporting tools
Strong lead-management function
1000+ integrations enabled
User-friendly interface

Cons:

Expensive for small businesses
Complex range of advanced features
Training requirements for advanced features

B. HubSpot CRM

Overview:

HubSpot is a cloud-based CRM platform that helps companies of all types and sizes track and nurture leads and analyse business metrics. It’s suitable for business-to-business (B2B) and business-to-consumer (B2C) businesses across multiple industries such as retail, real estate, marketing, sales, construction, accounting and more. HubSpot facilitates monitoring of outbound and inbound leads, sales pipeline management with automation, leads and contact management, email campaigning and tracking.

Key Features:

Contact management
Sales pipeline management
Email integration
Task and activity tracking
Lead management
Analytics and reporting
Automation capabilities
Customisation options
Integration enabled with other apps
Marketing and service hubs

Pros:

Core CRM software is free
Real-time lead behaviours notification
Personalised email sequences

Cons:

Free plan has limited social media interactions
Expensive for small businesses
Only one email per contact

C. Zoho CRM

Overview:

Zoho CRM software offers a comprehensive set of tools to help businesses manage their customer relationships, streamline sales processes, and improve overall productivity. It’s known for its user-friendly interface and offers a range of features designed to cater to businesses of all sizes, from small businesses to large enterprises. It focuses on delivering a cost-effective and feature-rich CRM solution. The platform is part of the broader suite of Zoho’s business applications, providing integration with various other tools for marketing, customer support, project management, and more. Zoho CRM emphasises its flexibility and the ability to be tailored to meet the unique needs of different industries and businesses.

Key Features:

Contact and lead management
Sales and deal tracking
Email integration
Reporting and analytics
Automation functions
AI “Sales Assistant”
Integration capability
Customisation options

Pros:

Free version available
Automation on all plans
Easy user-interface
Multiple integrations available

Cons:

AI only on top payment tiers
No integrations on free plan
Some importing/ exporting limitations

4. Financial Management Software

A. QuickBooks

Overview:

QuickBooks is a widely used accounting software designed for small and medium sized businesses, offering a range of tools to manage finances, invoicing, expenses, and more. It’s known for its user-friendly interface and is a popular choice among small businesses due to its ease of use and comprehensive accounting features. It offers various versions and plans. The software is suitable for businesses looking for accounting solutions to manage cash flow, invoicing, expenses, and other financial aspects of their operations. It’s designed to streamline and simplify bookkeeping and financial management processes, providing tools for non-accountants to effectively manage their company’s financial records.

Key Features:

Company finance management – income, expenses, bank reconciliation
Invoicing and payments
Expenses tracking
Reporting and analytics
Tax preparation
Payroll management
Inventory management
Integration capability with add-ons optional
Customisation options

Pros:

Suited to small and growing businesses
Accessible for non-accounting staff
Extensive record-keeping and reporting features
Robust inventory management tools
750+ app integrations
Strong customer support offering

Cons:

Not as suited to larger businesses
Relatively expensive
Initial learning-curve
Even highest payment tier capped at 25 users

B. Xero

Overview:

Xero is a cloud-based accounting software platform for small and medium-sized businesses. It offers a comprehensive suite of tools designed to streamline financial processes, making accounting more accessible and efficient. Xero provides real-time financial data, enabling businesses to manage their financial operations with greater accuracy and insight. Its user-friendly interface and integration with a variety of business applications have made it a popular choice among entrepreneurs and business managers.

Key Features:

Online Invoicing
Bank Reconciliation
Expense Management
Payroll Integration
Financial Reporting
Cloud-Based Access
Inventory Management
Project Tracking
Multi-Currency Support

Pros:

Easy user-interface
Suited for small to medium size businesses
Competitive pricing
Unlimited users
Extensive online tutorials and support

Cons:

Quotes/ invoices limit of 20 p/month on lowest plan
Initial learning curve
Multiple currencies capability only on highest plan
Limitations for large enterprises

C. Mint

Overview:

Please note: Mint will shut down on Jan 1^st, 2024, as it’s integrating into Credit Karma

Mint is a popular personal finance app and web-based service that provides tools to help users manage their finances, track expenses, set budgets, and achieve financial goals. The app to track spending, create budgets, and achieve financial objectives. Its ability to automatically categorise transactions, visualise spending, and provide customised alerts has made it a popular choice among individuals looking to gain better control over their finances.

Key Features:

Account aggregation
Expense tracking
Budgeting tools
Bill payment reminders
Credit score monitoring
Goal setting and tracking
Investment tracking
Customisation of alerts and notifications

Pros:

Tailored to needs of individual
Easy user-interface
Real-time updates
Overview of financial health

Cons:

Some connectivity issues with linked accounts
No capacity for joint accounts
In-app advertising

5. Human Resources Management Software (HRMS)

A. Workday

Overview:

Workday is a cloud-based software company that provides enterprise-level applications for financial management, human resources, and planning. The platform is designed to assist businesses in managing various aspects of their operations. It aims to streamline business processes, allowing organisations to manage human capital, financials, and planning aspects efficiently. Workday’s strengths lie in its comprehensive suite of tools, providing end-to-end solutions for HR and financial management, along with strong analytics and planning capabilities. Workday leverages cloud technology to offer a scalable and adaptable solution for organisations wishing to integrate HR and financial operations.

Key Features:

HCM – Human Capital Management – core HR functions
Financial management and reporting
Career, training and talent management
Workforce analytics
Adaptive planning tools
Time-tracking and absence management
In-built collaboration tools
Integration capabilities

Pros:

Easy user-interface
Customisation options
Integration to 3^rd party apps
Robust reporting and analytics

Cons:

No free version
Pricing lacks transparency
Android app can crash

B. BambooHR

Overview:

BambooHR is a cloud-based human resources software designed to streamline HR processes, manage employee data, and enhance overall HR management. It bundles HR features such as payroll, time tracking, employee engagement, an applicant tracking system (ATS) and more into one system. The software is ideal for small to medium-sized businesses that want to optimise their HR processes for efficiency, as it houses all employee information in one location for employees, HR professionals, recruiters and managers to easily access.

Key Features:

Central employee database – all core HR information
Streamlined processes for new staff/ leavers
Absence management
Performance management
Employee “self-service” – facilitates access to own information
Reporting and analytics
Customisation capabilities
Integrations enabled
HR compliance features
Mobile app available

Pros:

User-friendly interfae
Advanced staff onboarding and offboarding capabilities
Customisation of fields and forms
Range of templates
Employee “self-service” features
Mobile app

Cons:

No free version
Relatively high pricing for small businesses
Customisation is complex
Limited reporting capabilities
Customer support response time

C. ADP Workforce Now

Overview:

ADP Workforce Now is a cloud-based human capital management (HCM) platform designed to assist businesses in managing various aspects of HR, payroll, talent, time, and benefits administration. It is suitable to any size of enterprise, small to large, seeking comprehensive, integrated solutions for managing employees. The platform’s strength lies in its ability to combine various HR functions into a unified system, providing an all-in-one solution for HR management, payroll, compliance and reporting. ADP Workforce Now enables accessibility from different devices, allowing HR professionals, managers, and employees to manage their HR-related tasks remotely.

Key Features:

Core HR management
Payroll processing
Time-keeping and attendance monitoring
Benefits administration
Training and talent management
Employee self-service
Reporting and analytics
Compliance assurance
Mobile app access

Pros:

Combined HR and payroll
Customisation options
Flexible service options
Recruitment dashboard
Integration capabilities
Advanced tax-management tools
Automation of time-keeping and attendance processes

Cons:

Complex initial set-up
Complex range of features
No free trial
“Live-chat” Is a bot

6. Analytics and Reporting Tools

A. Tableau

Overview:

Tableau is a powerful and popular data visualisation and analytics platform designed to help organizations gain insights from their data. It’s recognised for its user-friendly approach to data visualisation and analytics. It empowers users to explore and understand their data effectively, irrespective of their technical background, through its intuitive interface. The platform provides a suite of tools for data preparation, analysis, and visualisation, allowing organisations to make data-driven decisions and derive actionable insights from complex datasets. Tableau’s strength lies in its ability to simplify complex data and present it in a visual format that is easy to interpret and share.

Key Features:

Data visualisation
Data connection and integration
Drag and drop feature in user interface
Ad-hoc data analysis in real-tome
Dashboard creation
Advanced analytics
Collaboration and sharing features
Mobile access

Pros:

Easy user-interface
Versatile visualisation options
Speedy, accurate data processing
Collaborative features
“Data storytelling” – communicating insights and narratives

Cons:

Relatively expensive pricing
Lag when loading/ reporting on large amounts of data
Limited customisation
Complex advanced features
Steep learning curve dependent on data complexity

B. Power BI (Microsoft)

Overview:

Power BI is a Microsoft product, offering a unified, scalable platform for self-service and enterprise business intelligence (BI). It arranges disparate data from multiple sources and make it understandable for end users, and forms part of the Microsoft Power Platform. Power BI is a collection of software services, apps, and connectors. It facilitates connection and visualisation of any data, and seamless integration of visuals into apps used every day. Various sources can be transformed into static and interactive data visualisations. Data may be input by reading directly from a database, webpage, PDF, or structured files such as spreadsheets, CSV, XML, JSON, XLSX, and SharePoint.

Key Features:

Data connection and transformation
Data modelling
Visualisation
Analytics and insights
“Natural language” queries
Sharing and collaboration
Full integration with Microsoft suite
AI capabilities

Pros:

Wide range of visualisation options
Extensive customisation capabilities
Retrieval and mapping from multiple data sources
ML (machine learning) capabilities
High level of security
Relatively affordable
Integrations enabled

Cons:

Complexity of features
Requires knowledge of DAX and SQL (among others)
Issues with dataset size – slow performance and time-outs reported

C. Google Looker Studio (formerly Google Data Studio)

Overview:

Looker Studio serves as a central hub for creating and managing data experiences, allowing users to build, customise, and share data experiences tailored to their needs. It’s a modern enterprise platform for business intelligence and analytics, that helps organisations build data-rich experiences tailored to every part of their business. It enables ad-hoc reporting, analysis, and data mashups across 500+ data sets. It enables a broad range of BI and analytic capabilities to help users reimagine the way they work with data. Users can bring in the data they wish to analyse, connect it to other available data sources, and easily explore and build visualisations.

Key Features:

Data exploration and visualisation
Customised data
Data modelling and transformation/ refinement
Collaboration and sharing
Integration capabilities
Data performance optimisation
Advanced analytics
Robust security

Pros:

Intuitive features – dashboard and drag and drop interface to create visualisations
Powerful data modelling
Extensive customisation options
Integration with all Google services
Collaboration features enabled in real-time
Embedding capability within websites/ other apps

Cons:

Complex advanced features, especially using Look MLM
Advanced analytics and AI less extensive than specialised tools
Add-ons are priced individually – lack of transparency
Customer support issues

7. Document and File Management Software

A. Microsoft SharePoint

Overview:

SharePoint is a web-based collaboration and document management platform developed by Microsoft. It serves as a centralised content management system, providing a range of functions for organisations to store, organise, share, and access information used for a variety of purposes. This includes document management, team collaboration, intranet portals, content management, business process automation, and more. It integrates with various Microsoft tools and services, providing a comprehensive environment for information sharing and teamwork.

Key Features:

Document management
Collaboration tools
Customisable Intranet site and portal creation
Automation functions
Search capabilities
Integration with Microsoft suite
Integration with 3^rd party apps
Analytics and insights functions
Robust security
Mobile access

Pros:

Full integration with Microsoft suite
High level of customisation
Detailed document management – search, scanning, capture and metadata tools
Strength of security

Cons:

Relatively expensive – especially to customise
Overly complex features
Training required for advanced features
Search function can be slow

B. Google Workspace (formerly G Suite)

Overview:

Google doesn’t produce a solo platform that is the equivalent of SharePoint. Instead several features of Google Workspace comprise it’s document and file management capability. It’s a collection of cloud-based productivity and collaboration applications to help individuals and teams work more efficiently and collaboratively. Tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites and more are included, making Google Workspace a comprehensive solution for both individuals and companies.

Key Features:

Google Drive document management
Google Sites website creation and sharing
Google Docs/ Sheets/ Slides including collaborative features
Google Calendar integration
Google Meet and Groups integration
Google Cloud Search

Pros:

Comprehensive suite of tools – seamless integration
Collaboration and real-time editing capabilities
Strong search functionality
3^rd party add-ons and extensions
Cost-effective as entire suite
Mobile accessibility

Cons:

Surfeit of tools if only requirement is document/ file management
Learning curve involved if other apps utilised are not Google
Internet-dependent as cloud-based
Some issues with compatibility with Microsoft

C. Dropbox Business

Overview:

Dropbox was founded in 2007, as a cloud-storage-space enterprise, to bring files together in one central place by creating a special folder on users’ computers.Folder contents are synchronised to Dropbox’s servers and other computers and devices where the user has installed Dropbox, keeping the same files up-to-date on all devices. Users are offered a free account with set storage size, whilst paid subscriptions offer more capacity and additional features. Success has been driven by apps for Microsoft Windows, Apple macOS, and Linux computers, plus mobile apps.

Key Features:

Team folders
Synchronisation
File recovery/ version history
Collaboration tools – editing/ comments
Integration with 3^rd party apps and tools
Remote wipe data feature

Pros:

User-friendly interface
Cross-platform compatibility – including file requests to non-Dropbox users
File syncing
File recovery

Cons:

Security/ privacy issues raised
Limited collaboration features
Limited advanced document management
High cost for large storage needs

7. Time Tracking and Employee Monitoring Software

A. Toggl Track (formerly Toggl)

Overview:

Toggl Track is a time tracking software, offering online time-tracking and reporting services, along with mobile and desktop applications. The app tracks time blocks, optionally labelled with a task, a project, and tags. Time can be tracked through a start/stop button feature, manual entry, or dragging and resizing time blocks in a calendar view. Time entries/ active timers are synchronised in real-time via a cloud service to the website and other applications. Reporting features allow users to track the time spent on various projects and analyse productivity. With the browser extension, Toggl Track has time tracking integrations with over 100 websites. The software is suited to small groups, developers, and independent consultants, and is designed for several operating systems, including iPhone, Android, Windows, Mac and Linux.

Key Features:

User-friendly interface
Time-tracking
Project and client tracking
Reporting and analytics
Integration capabilities with multiple apps/ tools
Billable hours tracking
Collaborative features
Calendar integration
Reminders and notifications

Pros:

Start, stop and switch timer options
Manual time-entry option
Tags and labels to categorise tracked-time
Detailed and customisable reporting features
“Idle-time” detection
Team creation – project sharing feature
Extensive integration capabilities

Cons:

Initial learning curve due to advanced features
Offline mode discrepancies
Specialised to time=tracking – other project management features limited
Limited collaboration features
Requires manual categorisation of time-entries

B. Time Doctor

Overview:

Time Doctor is an employee monitoring tool launched in 2012. It has become a popular time-tracking and productivity management piece of software, designed to help individuals and teams monitor and optimise their work hours. It offers several features aimed at enhancing productivity and time management, and includes keystroke logging, screenshot and internet usage tracking features. It’s a multi-functional employee monitoring application with CRM and white label capabilities, offering screenshot software, website and application tracking, chat monitoring, and time-based reporting.

Key Features:

Time-tracking of tasks and projects
Employee monitoring – app usage, website access and keyboard activity
Reporting functions
Project management capabilities
Integration enabled with popular project management software
Payroll and invoicing features
Customisation options

Pros:

Easy user-interface
Automated capability – timesheets, payroll and “idle-time” and break notifications
Detailed reporting – employee, task, project breakdown
Project management features – assign tasks, deadlines and track progress

Cons:

Reports of app crashing/ computers slowing
Internet dependency for real-time tracking
Some data syncing issues between desktop and mobile devices
Privacy concerns over live webcam/ screen monitoring capability

Hubstaff

Overview:

Hubstaff is a comprehensive time tracking and employee monitoring software designed to help businesses effectively manage remote teams, track work hours, and monitor productivity. It offers various features and functionalities that cater to businesses seeking to optimise their workflow and manage distributed teams. The software is particularly popular among businesses with remote teams, freelancers, and organisations that require comprehensive time tracking, productivity monitoring, and project management capabilities.

Key Features:

Time-tracking of tasks and projects
Employee activity monitoring
Online timesheets
Project management capabilities
Employee scheduling
Payroll and invoicing
Budgeting and reporting
Customisation options
Integration with 3^rd party apps

Pros:

GPS/ location tracking of employees
Detailed analysis of employee activity – screenshots, site/ app usage
Project management features – task assignment, budgeting
API access for custom integrations

Cons:

Privacy concerns – screenshot monitoring/ constant activity tracking
Learning curve for full range of features
Internet dependency for real-time tracking
Cost consideration – dependent on user nos. and features required

8. Task and Workflow Automation Software

A. Zapier

Overview:

Founded in 2011, Zapier is a product that allows end users to connect and integrate various web applications, and automate workflows without requiring extensive coding or technical expertise. It’s often described as a translator between web APIs (Application Programming Interface) helping to increase worker productivity by saving time through automation of recurring tasks, and business processes such as lead management. Users can set up workflow rules to determine how its automations function (called “Zaps”). It orchestrates the flow of data between tools and online services that wouldn’t otherwise communicate with one another.

Key Features:

Automation through “Zaps”
Extensive integrations enabled
Workflow builder
Scheduled automation function
Search and filter options
Task history and monitoring
Customisation capabilities
Collaboration tools – building and managing workflows

Pros:

User-friendly interface
No need for coding or technical expertise
3000+ integrations enabled
Conditional logic – if/ then rules applied
Customisation – tailored workflows
Multi-step processes/ “Zaps” – one trigger sets off series of actions
Automation of repetitive tasks

Cons:

Free plan limitations on no. of Zaps, tasks and connected apps
Complex workflows make interaction less intuitive
Slowing/ lag potential due to a specific app
Intervals while checking for workflow-triggers may delay Zaps

B. Microsoft Power Automate (formerly Microsoft Flow)

Overview:

Microsoft Power Automate, is a platform by Microsoft for automation of recurring tasks. It is part of the Microsoft Power Platform line of products together with products such as Power Apps and Power BI. Microsoft Power Automate offers a variety of powerful flows that streamline workflows and enhance productivity. The software enables automation of repetitive tasks, connection of different applications, and creation of custom flows.

Key Features:

Integration with Microsoft suite and Power BI/ Dataverse
Extensive integration capability with 3^rd party apps
Workflow automation
Templates for quick-start processes
Customisation connectors – linking with specialised internal systems
Robust triggers and actions
Approval steps in workflows
Scheduled workflows
Data transformation and manipulation
RPA (Robotic Process Automation) integration
Enterprise-level security

Pros:

Basic version included in Microsoft 365 package
Integration with full Microsoft suite including Power BI/ AI Builder
Multiple templates available
Automation of chains of tasks
200+ “connectors” enabled to feed into workflows
Robust security and compliance features

Cons:

Complex flows require knowledge of WDL (Workflow Definition Language)
Learning curve for advanced features
High number of connectors requires premium version
Complex processes with multiple depaetments/ approvals not catered for
Workflow instances only saved for limited time

C. UiPath

Overview:

UiPath is a leading Robotic Process Automation (RPA) software company. It provides tools for large-scale end-to-end automation. Ideal for companies experiencing accelerated business change, it uses a variety of methods to transform tedious tasks into automated processes. RPA involves the use of software robots or “bots” to automate tasks traditionally performed by humans, freeing up time and resources for more complex and creative work. UiPath’s platform has gained popularity due to its user-friendly interface, scalability, extensive features, and a robust community that supports learning and development. It’s used across various industries to automate workflows, streamline operations, and improve efficiency.

Key Features:

RPA – “software robots” – interacting with digital systems
User-friendly “Drag and Drop Designer”
Process recording
RPAi – Robotic Process Intelligence
Orchestrator management platform
Pre-built library of activities
Citizen Developer Support
Enterprise-level security and compliance
Analytics and reporting
Integration capabilities

Pros:

Intuitive drag-and-drop function
Robust automation capabilities
REF(Robotic Enterprise Framework) “library” feature – logic/ good practice templates
Scalability – automation of tasks from individual to company-wide level
Strong integration with host of application and systems
Sophisticated analytics and reporting, aiding optimisation

Cons:

Relatively expensive – initial cost and licensing
Learning curve for those new to RPA/ automation
Cannot formulate/ incorporate unstructured data
Dependence on app interfaces can affect performance
Dedicated resources needed for creation, maintenance and support of automated processes

9. Learning Management System (LMS)

A. Moodle

Overview:

Moodle is an open-source learning management system (LMS) widely used in educational and corporate settings around the world. It is known for its flexibility and scalability, catering to the needs of both small classes and large institutions. Moodle provides a platform for delivering online courses, including features for creating and managing content, conducting assessments, and facilitating communication and collaboration among students and educators. Its modular nature allows for extensive customisation and integration with other systems and tools. As an open-source tool, Moodle has a strong community support network, contributing to its continuous development and enhancement.

Key Features:

Full control over data privacy, security, and site functionality.
Ability to add brand colors and logos.
Supports various integrations and plugins; focuses on accessibility standards.
Enables access to content and activities on mobile devices.
Allows creation and assignment of competency frameworks and learning plans.
Includes web conferencing, forums, workshops, and blogs for collaborative learning.
Incorporates gamification elements like badges and certificates.
Provides custom reports for analysing and improving courses.
Ensures data protection and compliance with privacy laws.
Adapts to different training scales, from small teams to large corporate environments.

Pros:

Moodle’s customization options and the support of a large community make it adaptable for specific property management training needs.
The platform is user-friendly for both students and instructors, which is important for property managers who may not have technical expertise.
Whether implementing fully remote or blended learning, Moodle offers resources suitable for different learning styles, which is advantageous for property managers with diverse training requirements.

Cons:

It can be restrictive in access control, and there are risks associated with data loss due to user error.
Getting support can be difficult, which might be a limitation for property managers who need timely assistance with the platform.
While Moodle offers many features, they can be underutilized or overwhelming, and some property managers might find the platform complex.

B. Canvas

Overview:

Canvas is a widely-used learning management system (LMS) designed to support educational institutions in delivering a modern learning experience. Renowned for its user-friendly interface, Canvas facilitates the management of educational content, communication, and collaboration among instructors and students. It offers a range of tools for creating and organizing course materials, administering quizzes and assignments, and tracking student progress. Canvas also supports integrations with a variety of third-party educational tools and platforms, enhancing its capabilities. Its emphasis on accessibility and mobile-friendly design ensures that it meets the diverse needs of today’s digital learning environments.

Key Features:

Efficiently manages and organises courses.
Simplifies and streamlines the grading process.
Facilitates effective communication between students and faculty.
User-friendly navigation throughout the platform.
Tools for creating and structuring new courses.
Supports the addition of narrated lectures and videos.

Pros:

User-Friendly Interface
Flexibility and Convenience
Device Accessibility
Integration with Third-Party Tools
Robust Reporting and Analytics
Personalized Learning Experience
Collaboration Features

Cons:

Technical Issues
Limited Customization in Some Areas
Steep Learning Curve
Availability of Features
Dependence on Internet and Technology
Lack of Face-to-Face Interaction
Limited Social Interaction

Overview:

Blackboard Learn is a comprehensive online learning and teaching platform designed to facilitate online education, community building, and knowledge sharing. It’s a versatile application that supports various teaching theories and models, making it suitable for a wide range of educational contexts. Blackboard Learn caters to diverse educational sectors, including K-12, higher education, adult learning, and workplace training. Its focus on open and flexible learning environments, combined with a strong emphasis on student achievement, makes it a popular choice for educational institutions and organizations aiming to enhance their online learning offerings.

Key Features:

Course Management
Content Development and Management
Student Engagement Tools
Assessment and Grading
Customizable User Interface
Integration with Third-Party Tools
Mobile Access and Compatibility
Collaboration Tools
Reporting and Analytics
Accessibility Features

Pros:

Comprehensive Course Management
Robust Content Development Tools
Diverse Assessment Capabilities
Effective Student Engagement Features
Extensive Customization Options
Integration with External Applications
Reliable Mobile Access

Cons:

Steep Learning Curve
High Cost for Institutions
Limited Aesthetics and User Interface Issues
Occasional Technical Glitches
Inconsistent Mobile Experience